Body talk: Six common body language mistakes to avoid in the workplace
If there’s one thing that shouldn’t be underestimated in the business world, it’s the power of body language. Your facial expressions and physical gestures can tell a lot about what you’re thinking, as well as what kind of person you are and how you feel in certain situations.
It’s important to be aware of the messages your body language sends to others as it’s this form of non-verbal communication that people will use to perceive who you are. Your physical cues have a significant impact on your success and can often make or break your various business relationships, so we’ve complied this list of common body language mistakes to avoid in the workplace. The next time you’re sitting in a meeting or presenting an idea, remember what not to do.
What’s in a handshake? Well, a lot, actually. When you meet someone for the first time it’s more than likely your handshake on which they will form their first impression of you, and the last thing you’ll want to do is send the wrong message. The perfect handshake is one that is firm yet not overbearing – this will convey a sense of confidence to the person on the receiving end. The trick is to commit when shaking someone’s hand and you can only do this if it’s a palm-to-palm shake that is filled with purpose and self-assurance. A weak handshake can lead to people perceiving you as being nervous, timid and lacking in confidence.
No eye contact
This is a vital part of any interaction. Maintaining eye contact during a conversation or presentation is key in establishing you as a trustworthy and confident person. It also shows that you are focussing on the other person and that you are engaged and respectful of them. Good eye contact plays an important role in your ability to persuade others as it can help draw people in and allow you to really engage with them. If you keep averting your eyes form the other person’s or looking down, you can be seen to be nervous, untrustworthy or distracted.
There’s good reason why your mother always told you to stand up straight – she wasn’t only looking out for your health, but also for how you would ultimately be perceived by those around you. How we feel about ourselves is often reflected through how we hold ourselves: when you stand tall, with your shoulders back and your head held high, chances are that you will give off an air of confidence. It’s when you slump that you may seem to have a lack of self-esteem and even disregard for others and the situation. Your posture can speak volumes about how you view yourself.
Too much fidgeting
When people become nervous, anxious or bored, they may begin to fidget. This can be perceived as them having a lack of focus and confidence, as well as being a dead giveaway of their nervousness. Powerful, authoritative people are the ones who tend to use smaller, subtler hand gestures when speaking and are rarely seen to make nervous gestures. Stillness conveys a sense of calm and quiet self-assurance, so be aware of the movements you make at all times to be sure that you’re not being seen to be disinterested, distracted or bored.
Lack of physical feedback or facial expressions
It’s no secret that our actions can speak louder than words, so it’s important for us to be in tune with our physical reactions. Holding back too much when it comes to facial expressions or physical feedback can give off the wrong impression: you can be seen to be aloof, removed, disinterested or even bored. Not responding in your face can lead people to believe that you are unable to be empathetic or make them feel as if you are not really acknowledging and internalising what is being said to you. You want to try and respond in small, physical ways to the person – this includes: smiling, nodding, making vocal utterances and raising your eyebrows. Facial expression restraint can make you appear inaccessible, cold or removed – things that will not help you cement long-lasting work relationships. A simple smile can put the other person at ease and help you come across as an open, warm and approachable person.
Constantly crossing the arms
Nothing screams “unimpressed” or “closed off” quite like crossed arms. They tend to act like a barrier between you and other people, cutting you off and making you appear unreceptive. You want to be viewed as an honest, credible and open person, but crossing your arms too much can send the opposite message. Some people also cross their arms when they are nervous as a sort of protective measure, but ultimately, this is most likely to be perceived in a negative way, so try and stop yourself when this happens.
Your body language can belie how you feel about certain situations and people, something that can have both positive and negative outcomes in your professional life. The key is to be aware of how you may come across as much as possible and to work on presenting people with the best version of yourself at all times. It’s no easy feat, but once you master the art of perfecting the ideal body language, you’re likely to feel satisfied with how others perceive you.
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Are business cards extinct?
There’s no denying that we live in a world dominated by digital and that it has had a profound effect on the way in which we communicate. Gone are the days of letter-writing and telegrams. Instead, in their place, stand email, instant messaging applications and voice notes. The internet has made everything instantaneous and with the click of a button, you can find out close to all you need to know about a place, event or person.
There’s no denying that we live in a world dominated by digital and that it has had a profound effect on the way in which we communicate. Gone are the days of letter-writing and telegrams. Instead, in their place, stand email, instant messaging applications and voice notes. The internet has made everything instantaneous and with the click of a button, you can find out close to all you need to know about a place, event or person. With so many things going the paperless route, it then begs the question: Does the business card still has its place in the working world? Here are a few reasons why some people believe it does.
Extension of your brand
Nowadays, business cards have adopted a dual purpose: whilst they provide the necessary contact information, as they always have, they also represent your brand. After meeting you, the only physical thing a potential client or supplier will take away with them is your business card. It’s therefore very important that it accurately reflects your brand and all it represents. When that card is handed over, it’s also the first time the receiver may be exposed to your brand, so you want it to make a good first impression. Lastly, your business card presents the ideal opportunity for you to distinguish your brand from others. That little card is so much more than a carrier of contact information – it’s also a piece of your brand.
Facilitates an exchange
Business cards do something that LinkedIn can’t do: they facilitate a physical exchange and in turn, create a connection between the giver and the receiver. The face-to-face interaction enables you to overcome the impersonality that invariably accompanies the scanning of someone’s LinkedIn profile. The card is a tactile representation of your brand but it also signifies that a meeting took place. Essentially, a business card puts the human aspect back into business exchanges.
The power to make you memorable
This ties in with the idea that business cards are an extension of your brand. You have a tiny canvas on which you can show people who your brand and company are, and if you get it right, you can really make a mark on their memory. A business card can be a powerful marketing tool if it’s designed right. Bear in mind the following when you’re designing yours:
Ensure brand consistency: Because your business card is an extension of your brand, make sure it matches its look, feel and tone. There needs to be a common thread that runs through everything so that there isn’t a disconnect between the many elements that make up the brand.
Reflect your audience: Once you know who you would like most of your clients to be, you can proceed with creating a card that caters to them. You’ll want to go with something professional-looking if your clients are corporate, but perhaps something more fun and creative if your clients are more laid-back.
Less is more: An overly busy-looking business card can be a turn-off for prospective clients. You want to be creative, but that doesn’t mean going over the top. Aim for clean and simple, with a dash of creativity if your card and business calls for it.
Paper and print may be things that belong in the past, but it has to be said that business cards still have a place in the working world. Think twice before tossing yours out and rather think about how you can make yours work for you and your brand.
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Communication: Your key to maintaining lasting business relationships
As with most human relationships, clear communication is undoubtedly one of the cornerstones for successful, lasting partnerships – and the same can be said to be true for business relationships. Strong, enduring relationships are an important ingredient in an effective business formula and if a business is to continue to grow in the future, they are vital, and in turn, so too is excellent communication.
As with most human relationships, clear communication is undoubtedly one of the cornerstones for successful, lasting partnerships – and the same can be said to be true for business relationships. Strong, enduring relationships are an important ingredient in an effective business formula and if a business is to continue to grow in the future, they are vital, and in turn, so too is excellent communication. There is a great amount of value placed on cultivating enduring relationships within business and this extends across the board, from clients to vendors. What follows are some useful communication tips that will ensure you build and maintain lasting business relationships for years to come.
There is no such thing as “over communicating”
Open lines of communication are required in order for both sides to remain in-the-know and satisfied within a business relationship. They each depend on the other to remain informed, so in order for a partnership to stay healthy, constant communication is non-negotiable. A client shouldn’t have to request updates because regular ones should be received in the form of status reports and ongoing dialogues between parties. Communication overload is really non-existent in the business world and clients will be more than happy with regular updates – that way there will be fewer assumptions, nasty surprises and feelings of being left in the dark.
Honesty is the best policy
Quality communication is not only clear, but also honest. Clients will appreciate your commitment to honesty and transparency, two elements that will help foster healthy and lasting business relationships. Having an honest and open approach can also help you cultivate an impressive reputation, something that will help you in your quest to become appealing to other potential customers and attract new business. However, being honest does not translate to always having the answer. There will be times when you won’t necessary know the answers to questions, but it’s these situations in which you need to maintain your honesty, yet work harder to find suitable solutions.
Become a useful resource
Going that extra mile and showing clients that your interest in them extends beyond mere sales can only stand you in good stead. They should be able to consider you a useful resource with you willing to share your expertise without necessarily expecting anything in return. Parting with your wisdom and going beyond just being a service provider will be valued by your clients. It will prove to them that your business thinks of them as being more than just clients. The value you offer them can far surpass the services and products you supply and extend to beneficial knowledge for their business as well.
Do whatever you can to meet deadlines
Without trust, a relationship is bound to fail and disintegrate. With this in mind, you and your business need to do as much as possible to build trust between you and your clients. One way of achieving this is by keeping your word, honouring your commitments and delivering on time. In this way, you will prove to your clients that you are trustworthy and reliable, and when you promise to do something, you do it in accordance with deadlines – and well. Fostering goodwill will not only help you retain current clients and keep them happy, but it will also give others a concrete reason to consider doing business with you.
Don’t forget that personal touch
Nowadays, it’s so easy to have open lines of communication, but a lot of the time, these are over the phone or via email. Ensuring you have just the right amount of face-to-face communication with your clients will show them that you care enough to make the effort to have a personal connection with them and it’s in this way that they are sure to feel more valued and taken care of as a client. Bringing that personal touch also helps to remind both parties that there are indeed people behind the business, something that gets easily forgotten. Rewarding loyal clients is also a great way of expressing your appreciation for their ongoing support and business.
Maintaining lasting business relationships takes time and effort, but in the long run, they end up being beneficial to both sides. They are truly an asset to any growing business and it’s for this reason that they should be nurtured year in and year out. Efficient and effective communication can help you do this, so if success is something you have your eye on, you should make sure that yours is in tip-top shape.
Speaking of effective and efficient: for online accounting and payroll software that ticks both these boxes, contact Sage One and find out more about their premium products – your business will thank you.
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Why team building is important for your small business
When it comes to small business, nothing is more important than team building. Your team makes up your talent, and your talent is what keeps the business going. Naturally, it then becomes extremely important for that talent to be able to work together and to be as strong as possible while doing so.
When it comes to small business, nothing is more important than team building. Your team makes up your talent, and your talent is what keeps the business going. Naturally, it then becomes extremely important for that talent to be able to work together and to be as strong as possible while doing so. But do obstacle courses, problem-solving puzzles and brain teasers really play a role in ensuring the success of a small business? While these activities may seem trivial at the time, the answer is absolutely yes.
People who respect each other work well together
During team building activities, colleagues have an opportunity to well and truly get to know each other. While employees may cross paths at the coffee machine from time to time, the interaction they may have on a daily basis could be minimal. It’s human nature to earn respect from others once you get to know them, and creating an environment in which employees can learn more about each other will do just that. Respect is key in the workplace, as it means people are more willing to work together in order to produce great work.
Building relationships helps improve communication
Strong communication is one of the most important aspects of any business. Team building exercises help foster a good sense of communication amongst employees. Not only will it encourage the more reserved team members to speak up, but it also provides an excellent platform for discussion. In the long run, this has the potential to improve the relationships that employees have with each other in the office, leading to an environment in which top-quality work will be produced.
Indentify strengths and weaknesses
In any business, regardless of how big or small, it is important to identify key strengths and weaknesses across the board. By hosting team building events, it becomes clearer to see exactly where each strength and weakness lies. For example, during problem-solving tasks, setting the analtyical, logical thinkers apart from the creative ones will be an easy feat. While none of them are right or wrong, it could be quite interesting to see which employees are stronger in which aspects, as these specific skills could become useful to the business further down the line.
No matter which way you look at it, team building exercises are fantastic for small businesses. While factors like accurate business software, insurance, retaining talent and maintaining a good office culture are all remarkably important. Without a strong team that works well together, the rest of it will all end up being rather meaningless.
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Six tips for delegating effectively
As the leader of your small business, there are several moves you will have to make at different points in time to ensure that your start-up continues on the path to success. As your business continues to grow, it’s inevitable that certain adjustments will have to be made in order to facilitate your climb to the top, and one such adjustment is undoubtedly mastering the skill of delegation.
As the leader of your small business, there are several moves you will have to make at different points in time to ensure that your start-up continues on the path to success. As your business continues to grow, it’s inevitable that certain adjustments will have to be made in order to facilitate your climb to the top, and one such adjustment is undoubtedly mastering the skill of delegation. Unfortunately, sharing the load doesn’t always come naturally to everyone. However, it’s important to try and remind yourself that single-handed success is not always sustainable and sometimes, even “super-human you” needs some help. At the end of the day, it’s in your business’s best interest if you learn to relinquish some of the control and work, and let other people handle it. If you’re wondering what you need to do to delegate effectively, then be sure to read on and discover some useful tips.
Define the task and communicate it clearly
Once you’ve made the decision to delegate some of your work to others, you’ll need to put aside adequate time to take them through what needs to be done. Defining the task at hand and communicating exactly what is required and why is an important part of the delegation process. Making sure that everyone involved fully understands all the elements of a specific job is key to ensuring its successful completion – if all the necessary information isn’t provided from the start, the project is bound to fail.
Match the right people to the right tasks
Before attempting to explain what needs to be done, it’s vital that you select the right people for the job. Take people’s skills and capabilities into account here because if delegation is going to be considered successful, the work has to match the people tackling it. Trust plays a large part here. It’s very often about learning to let go and trusting that the people you choose to handle the task will do a good job.
This is effectively part of the communication process. Once all the necessary information has been shared with the parties involved, it’s necessary to go a step further whereby you establish certain things, such as an expected standard of quality, an achievable deadline, a fair timeline for completion and of course, your overall expectations. Once these have been conveyed, it will be much easier for the job to get done – and well. Everyone operates differently, but as long as expectation and goals are clear, the method used to satisfy these shouldn’t matter all that much.
The act of delegation should ultimately be win-win for both manager/employer and employee. There is a limited amount of work one person can do in a day, so through delegating, you avoid suffering from burn out and you free up some extra time to be able to turn your attention to another area of the business. At the same time, those receiving the work are able to develop new skills or explore other areas in which they feel they may excel. Training and guidance will be required when you hand over work, yet it will prove very worthwhile in the end, when you’re able to have less on your plate and at the same time, empower others by giving them more responsibility and possibly even a new skill-set.
Helpful tip: Patience is required when delegating, so be prepared for this as much as possible.
Track the progress
So once you’ve delegated certain tasks, that doesn’t mean you step completely back. To ensure that things stay on-track and that they’re getting done correctly, you’ll need to check in every so often. Follow ups are crucial both for those carrying out the job, as well as for you: they allow you to give valuable feedback and provide you with peace of mind – something you’ll most certainly need, particularly when you first start delegating. Remember though: checking up on the progress taking place is different to micro-managing people.
Thank and recognise
This is an important way of rounding up the delegation process. Recognising peoples’ efforts and good work is vital at the best of times, but even more so when they’ve been successful at something that perhaps they’ve never had to do before. Praise can help build a strong team and create an environment in which they feel motivated and empowered – two vital ingredients for high levels of productivity and of course, success.
Delegation is a skill that every business leader should aspire to master because as a business grows, so leaders need to learn to let go more and stop stretching themselves too thinly. There’s no shame in asking for help. As long as the right tasks are delegated to the right people, chances are you will help propel yourself, your staff and your business forward.
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Three ways to create a winning first impression with customers
As the old saying goes, “first impressions are lasting impressions”. If you own a small business, you will know all too well just how true this is. Making a good impression on your customers the first time you interact with them is of utmost importance, as they are likely to tell their friends, family and colleagues a lot about their encounter with your business.
As the old saying goes, “first impressions are lasting impressions”. If you own a small business, you will know all too well just how true this is. Making a good impression on your customers the first time you interact with them is of utmost importance, as they are likely to tell their friends, family and colleagues a lot about their encounter with your business. And because word of mouth is one of the most effective means of gaining new clients, it’s crucial that you do everything in your power to ensure your business always makes a good first impression. So how exactly do you do this? We’ve got three quick and easy tips that will can help you do just that.
Manners can go a long way in creating a great impression. Make sure that those representing your business are always polite, because they are essentially, the face of your business. For example, whoever answers the phone should do so in a friendly, polite and helpful manner because often, a phonecall is the first time that a client will have contact with the business, whether it be to ask for directions to your premises or to enquire about pricing. By making the client feel as though all their queries are welcome ones, they will immediately warm up to the business itself.
Listen to what they have to say
For consumers, one of the biggest frustrations is not being heard. Set yourself apart from your competitors and make sure you listen to everything your customers have to say, whether it be positive or negative feedback. If they have an issue with your product or service, take note of their frustrations and do what you can to help them find the right solution. Helping them resolve whatever problems they have is sure to renew their faith in the business, and because of this, they are likely to stay loyal to your brand.
Anticipate their needs
It can be tricky to anticipate the needs of others, but if you can master the art of this, your business will likely go far. Making sure that you have enough stock of a product or enough people on the floor during busier times will help reduce the frustration of the customer, as well as allow your business to run smoothly. The demand for a product or service will fluctuate and decline, depending on seasons, so make sure that if for example you own a shoe shop, come summer time, you won’t have too many boots on the shelves but rather sandals.
Creating a good first impression is extremely important for any business, big or small. All it takes is a little bit of time and effort, but it will all be worth it in the end, as you can rest assured that your customers will appreciate the work you put into making them feel valued right from the start.
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International business customs worth noting
With business becoming more and more global, the likelihood is that you’ll be expected to travel for work more often too. It’s important to do your research thoroughly beforehand though, as cultures differ from country to country, and as a result, how people conduct business transactions can also change from place to place.
With business becoming more and more global, the likelihood is that you’ll be expected to travel for work more often too. It’s important to do your research thoroughly beforehand though, as cultures differ from country to country, and as a result, how people conduct business transactions can also change from place to place. What is considered acceptable in one culture, may not be in another. So as to avoid embarrassing moments that can leave people feeling offended and could lead to the end of a business relationship, remember that there isn’t a universal set of rules when it comes to international business customs, and it’ll be worth your while to familiarise yourself with the following:
Be aware of personal space
Respecting someone’s personal space already has a place in everyday life, but even more so in the boardroom. Whilst a handshake is a commonly acceptable form of greeting, especially when meeting someone for the first time, it may not always be the case, so it’s best to hold back when in doubt. Observe what others do and you’ll be able to work out quickly whether or not you should proceed with an out-stretched arm. In some cultures, greeting men and women can also differ – you may observe that men hug and kiss each other hello, yet when it comes to women, the same is not acceptable. This is where proper research will stand you in good stead – the last thing you want is to make a faux pas like this with a prospective client.
Good to know:
- Brazilians tend to use a fair amount of physical contact during conversation and can stand very close to one another as well. Closeness inspires trust in Brazil, which in turn, leads to long-lasting relationships.
- In Morocco it’s customary to shake the person’s hand to your right first, before moving round to the people on your left.
Business card etiquette
Most business people in the West don’t think much of business cards – they view them simply as having an informational purpose. Accepting a business card and just as fast shoving it into your pocket or briefcase usually happens without a second thought. However, in other parts of the world, business cards are seen as more than just pieces of paper – they call for respect.
Good to know:
- In China and Japan, it’s customary to present or receive a business card with two hands, while simultaneously bowing. Avoid sliding it across the table.
- In Arab countries you should use your right hand to take a business card as the left is reserved for personal hygiene.
Gifts and food/drink
In some cultures, it’s expected that gifts are presented or exchanged during a meeting. This act is viewed as a sign of admiration and respect. The offering of certain foods or drink in certain settings can be a symbol of hospitality and a welcoming gesture intended to make the visitor/guest feel at home and comfortable. This can be odd for some people as it isn’t usually part of how they conduct business, so as not to offend your business associates, it’s worth looking into the customs surrounding such exchanges or presentations.
Good to know:
In Egypt it’s considered rude not to accept tea or coffee when it’s presented to you – you should graciously accept even if you don’t really want to.
In China, it’s customary to bring a small gift from your home country to business meetings – it will be greatly appreciated by your counterparts. Avoid: clocks (they represent death) and also white, blue and black wrapping paper.
Here are a few more interesting international business customs:
Finland: Long periods of silence are to be expected during meetings.
South Korea: There is a high level of respect held for elders so one should always greet them first and follow that with a few moments spent talking to them.
Russia: It is considered rude to stand with your hands in your pockets.
Canada: Canadians are extremely punctual with meetings being well-organised. Time schedules tend to be adhered to strictly and so one should make an effort to be on time for business gatherings.
Mexico: It is more common to conduct business over lunch than dinner.
Being in touch with the business etiquette associated with the country in which you plan to do business is a smart move on your behalf. It will not only help you make a memorable impression, but it will also help you conduct business more smoothly.
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